FAQs

How can I contact La Maison Louisa?

You can easily reach us by emailing bonjour@lamaisonlouisa.com. Our dedicated customer service team is here to assist you with any inquiries or requests.

Do you ship worldwide?

Currently, we offer shipping to a wide range of countries and are working towards expanding our reach globally very soon.

Where do you ship from?

Our products are primarily shipped from warehouses located in France, the United States, and China.

Can I change or cancel my order?

To ensure swift processing, please notify us of any changes or cancellations within 12 hours of placing your order. Requests made after this window unfortunately cannot be accommodated. However, you may still return your order for a full refund once received.

What payment methods do you accept?

We accept major credit cards (VISA, Mastercard), PayPal, and Amazon Pay. Stay tuned as we continue to add more payment options to better serve you in the future.

When will my order be processed?

Orders are typically processed within 1-3 business days from the date of purchase, excluding weekends and holidays.

How long will it take to receive my order?

Due to high demand, please allow 2-4 weeks for delivery depending on the item ordered.

What if I don't receive my order?

If your order does not arrive within 30 days of shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?

While our displayed prices are tax-free in EURO, please be aware that you may be responsible for paying duties and taxes upon receiving your order, as determined by your local customs office.

How do I return an item?

For returns, please contact us at bonjour@lamaisonlouisa.com and we'll guide you through the process.

What if the item(s) I received are defective/incorrect/damaged?

If you receive an incorrect, defective, or damaged item, please reach out to us with your order number and relevant photographs, and we'll promptly address the issue.

When will I receive my refund?

Refunds are processed within 7-10 business days of receiving the returned item or cancellation request. Please contact your card-issuing bank for any inquiries regarding the timing of the credit to your account.